Frequently Asked Questions

KSL logistics is fully aware that the sole essence of her being in existence is meeting our Customers cargo logistics needs bearing in mind that the parcel to be delivered or received must be in its original state as at when received. Our staff are fully trained on how to package and parcel items. We also have available different materials to cushion the parcel from any external impact. With all these modalities put in place, Parcels are well taken care of.

There is generally a standard frame of time a parcel is expected to arrive which is also dependent on your preferred mode of delivery i.e General Cargo or Express cargo(DHL). Either ways, once we receive your cargo, we move immediately to send it so that our customers receive it at the agreed time or earlier because we are fully aware of the importance of 'Time'.Our main motto is the guarantee of our clients' ''Peace of Mind''.

Our cargoes are insured on all modes of transportation. KSL Logistics took this initiative as a professional risk management tool to shield our customers from any unforeseen circumstances. We deliver peace of mind. You can rest assured that your shipment is safe.

KSL Logistics is thoroughly committed to conforming with international and local laws on ethical standards of conducting business. Our employees are consistently informed and trained on industry best and ethical practices which are strictly implemented and followed. We are committed to continuous improvement of our business standards and similarly, raising awareness throughout our workforce for better informed ethical decisions by our employees.

KSL Logistics respects and promotes, without reservation, safety awareness and accident prevention throughout the organization. This commitment extends not only to compliance with all government regulations but also to the standards and requirements adopted within the industries we serve. The Safety Program is critical for the prevention of workplace injuries and accidents. The success of the program however, is dependent upon employee knowledge of and compliance with policies, practices and procedures. Adherence to these standards coupled with a positive attitude creates competent personnel who are properly trained, equipped and motivated to safely perform their duties. Safety is a shared commitment. It is a required responsibility of all company personnel to participate in the prevention of personal injury and property damage during the course of our operations.

Auto allocation is the process where your orders (on-demand deliveries) will be automatically allocated to the nearest delivery partner, reducing manual intervention, and leading to improved efficiency of your fleet.

ETA stands for estimated time for arrival. ETA is calculated based on a) Time to load orders in a trip and b) Travel time to reach the customer’s location.

A delivery run sheet is a backup for proof of delivery. A courier/ delivery person will carry a receipt of delivery acceptance, wherein the customer has to sign/ provide name/ mobile number on receiving the order, which acts as proof of delivery.

Each shipment cost depends on the distance that needs to be covered between the sender and recipient. Additionally, the cost of shipping a parcel will depend on factors such as how fast the parcel needs to be delivered (express service), the weight of the parcel, peak order season, and more.

Air cargo planes eliminate any geographical or terrain barriers in transporting. It is also the safest and quickest mode of logistics.

Yes, we could argue that ocean freight is one of the cheapest options available for international shipments. It is roughly ten times more affordable compared to air freight. Best suited for stable supply chain requirements.